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Appointments - Please Note we do not currently operate an online request system for appointments.

Appointments with doctors and nurses are available from 09:00 until 17:00. We operate a flexible system which means that if you cannot obtain an appointment with the doctor of your choice, you will be offered an appointment with another doctor. Appointments last 10 minutes; if you think you will need longer or have multiple issues to discuss with the doctor, please let the receptionist know when booking.

Saturday morning appointments are available between 09:00 – 10:00 for patients who work outside the area and are unable to attend during the week. These appointments must be pre-booked. Our phone lines are not open on a Saturday – NHS24 handles all calls.

Urgent Appointments

If you require urgent, same day attention please call as early as possible, preferably between 08:30 and 09:00, as the earlier you make your request, the easier it is to fit you in. You should briefly explain the circumstances to the receptionist who will arrange an appointment for that day, although it may not be with your usual doctor.

Telephone Advice

Doctors and nurses can offer advice by telephone, where appropriate. Please contact reception to book a telephone consultation and the receptionist will tell you the approximate time that your call will be returned. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. The Practice has the authority to remove patients who constantly abuse the appointments system.

PATIENT INFORMATION

Please be aware that reception staff may at times have to ask for personal and medical information from you;

THEY ARE NOT BEING NOSEY

The reception staff are members of the practice team and it has
been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive:
 the most appropriate medical care,
 from the most appropriate health professional,
 at the most appropriate time.


Receptionists are asked to collect brief information from patients:
1. To help doctors prioritise house visits and phone calls
2. To ensure that all patients receive the appropriate level of care
3. To direct patients to see the nurse or other health professional
rather than a doctor where appropriate.


Reception staff, like all members of the team, are bound by confidentiality rules
 Any information given by you is treated strictly confidentially.
 The Practice would take any breach of confidentiality very seriously and deal with accordingly.
 You can ask to speak to a receptionist in private away from reception.
 However if you feel an issue is very private and do not wish to say what this is then this will be respected.


Thank you for your support

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